Murren Handmade Intangible Cultural Heritage Pyrography Crossbody Phone Lanyard, Natural Wine Red Mini Garnet Beads, Hand Burnt Auspicious Cloud Fu Lu Gourd with Cloisonne Enamel Beads, Multi-Use Oriental Sweater Necklace & Bag Charm Gift
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14-day returns
– The item arrives damaged
– You received an incorrect item
1. Order Cancellation
2. Returns & Exchanges
Eligibility
– The item arrives damaged
– You received an incorrect item
How to Request a Return / Exchange
Refunds
Lost Packages
🕒 Delivery Time
Your total delivery time includes Processing Time and Shipping Time.
All original artworks will be shipped within 3 days. The creation time for commissioned artworks depends on the size of the canvas and the complexity of the composition. The entire creation process is recorded on video, and a progress video will be sent to you via email every three days.
🌍 Our Goal
At Murren, our mission is simple — to offer you the best possible shipping experience, no matter where you live.
We deliver to customers around the world every day, and we’re committed to making every order smooth, fast, and worry-free.
🕒 Delivery Time
Your total delivery time includes Processing Time and Shipping Time.
All original artworks will be shipped within 3 days. The creation time for commissioned artworks depends on the size of the canvas and the complexity of the composition. The entire creation process is recorded on video, and a progress video will be sent to you via email every three days.
| Country / Region | Transit Time | |
| Standard | Expedited | |
| USA(not including some territories, such as Puerto Rico, Guam, Alaska, Hawaii,US Virgin Islands etc.),Canada | 15-25 Business Days | 7-14 Business Days |
| Australia,New Zealand | 15-25 Business Days | 7-14 Business Days |
|
Austria,Belgium,France, Germany, Greece,Ireland,Italy,Luxembourg, Switzerland,United Kingdom, |
15-25 Business Days | 7-14 Business Days |
|
Czechia,Denmark,Finland,Norway,Poland, Portugal, Romania,Turkey, Netherlands,Spain,Sweden,Iceland, Monaco,Russia |
15-25 Business Days | 7-14 Business Days |
|
Singapore, Indonesia,Malaysia,Nepal, Philippines,Thailand,India,Laos,Vietnam,Brunei, Cambodia,Myanmar (Burma),Maldives, Mongolia,Azerbaijan, Uzbekistan,Kazakhstan |
15-25 Business Days | 7-14 Business Days |
|
Mexico, Åland Islands, Morocco, Pakistan, Greenland, Alaska,Guam,Hawaii,Puerto Rico,US Virgin Islands, Argentina, Brazil, Chile, Colombia, Egypt, Iraq, Algeria, South Africa, Iceland, Lithuania, Qatar |
25 - 30 Business Days | 10 - 15 Business Days |
Please note: During busy seasons such as holidays or major promotions, processing time may take slightly longer.
Thank you for your patience and understanding.
🚚 Shipping Methods
🔍 Order Tracking
A tracking number will be sent to you within 1–3 days after your order has been shipped.
You can track your parcel through your local postal carrier’s website once it has been dispatched.
📦 Multiple Packages & Address Information
Thank you for your understanding and cooperation. 💛
💰 Taxes & Duties
Import duties, taxes, and fees are not included in the item price or shipping cost. These charges are the buyer's responsibility, as they vary by country. We recommend checking with your local customs office for details.
Please note that Murren is not responsible for any customs delays or additional charges that may occur.
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